As of November 1, 2017, M&T Bank’s PC Home Banking will no longer be available as a means of accessing your M&T Bank accounts through Quicken/QuickBooks.
- This will include the utilization of Bill Pay if generated in Quicken/QuickBooks, while employing PC Home Banking as the connecting source
- Following this date, PC Home Banking users will be able to use M&T Bank’s
Direct Connect as a replacement for the services PC Home Banking had previously provided
Please do the following to avoid disruption
- Identify which operating system you are currently using – Windows or Mac
- Identify which Intuit product you are currently using – Quicken or QuickBooks
Once the operating system and Intuit product have been identified, please select the corresponding PDF which will provide system and product-specific directions to ease the conversion process:
What’s remaining the same?
- No monthly service fee
- Register and access to historical data
Real Time Updates: PC Home Banking updates balances and transactional information daily; Direct Connect communicates directly with M&T Online Banking to allow real time balance and transactional information
Payments: Bill payments made using Direct Connect will follow the same process as
M&T Bill Pay so funds will be deducted from your account the next business day, not when the check is cashed
Login: A 4-digit PIN will no longer be required, only your M&T Online Banking Username and Passcode
Ease of use: Direct Connect allows you access to accounts with multiple Tax Identification Numbers (TIN) under one login
What is PC Home Banking?
PC Home Banking began being offered to M&T Bank Customers in 1997 as a way of connecting Intuit’s Quicken/QuickBooks with M&T Bank accounts. PC Home Banking allows customers to sync their M&T Bank accounts with Intuit products, and utilizes a non-M&T bill pay platform, without the necessity of online banking. Due to this outdated form of connectivity, account synchronization and bill payments are processed on at least a one business day lag.
What is Direct Connect?
Direct Connect is an updated form of connection between M&T Online Banking and Intuit products from its predecessor, PC Home Banking. The upgrade from PC Home Banking to Direct Connect allows information to flow in and out of M&T Online Banking, which eliminates any delay in account synchronization in regard to balance and/or transactional information. The use of Direct Connect also allows for bill payments to flow through M&T Online and Mobile Bill Pay.
How do I confirm if I am using PC Home Banking or Direct Connect?
If you aren’t sure what connection source you are currently using, you may confirm by checking your banking feed within Quicken/QuickBooks. “M&T Bank – OLD” indicates you’re using PC Home Banking and action is needed. “M&T Bank – Direct Connect” indicates you’re already using Direct Connect as your connection and no further action is needed. If help is needed to identify, please call the Contact Center 1-877-320-9298.
How do I transition from PC Home Banking to Direct Connect?
Two methods of transition are currently being offered. You may use the Transition PDFs (see links above) to complete manually or you may call the Contact Center at 1-877-320-9298 for a phone-assisted transition process.
What are the fees associated with Direct Connect?
For existing PC Home Banking customers, all fees associated with Direct Connect are being waived.
When does the transition need to be completed?
The transition process must be completed by November 1, 2017 to prevent interruption in service. Transition after this date may expose you to missing transactions.