Enable Java Script

Either your browser does not support JavaScript, or you have JavaScript disabled.
You must have a JavaScript-enabled browser to use this site.

Microsoft Internet Explorer

To turn on JavaScript in Internet Explorer, follow these steps:

  1. On the Tools menu, click Internet Options, and then click the Security tab.
  2. Click the Web content zone that you are using (for example, click Local Intranet),
    and then click Custom Level button.
  3. Locate Active scripting under Scripting settings. Click to select the Enable radio button.
  4. Click OK button on Security Settings and Internet Options windows to save your changes.

To download Internet Explorer 7, click here.

Firefox

To turn on JavaScript in Firefox, follow these steps:

  1. On the Tools menu, click Options.., and then click the Content tab.
  2. Click to select the Enable JavaScript check box.
  3. Click OK button to save the setting.

To download Firefox 2, click here.

Safari

To turn on JavaScript in Safari, follow these steps:

  1. Open Safari
  2. On the Safari menu, click on Preferences.
  3. Click the Security icon.
  4. Click on Enable JavaScript next to the Web Content section if it is not checked
  5. Close the Preferences window
  6. Close and restart Safari.

Opera 9.xx series

To turn on JavaScript in Opera 9.xx series, follow these steps:

  1. Open Opera.
  2. On the Tools menu, click Preferences.
  3. Click Content in the Preferences list.
  4. Check the box next to Enable JavaScript.
  5. Click the JavaScript Options button to open the JavaScript Options box.
  6. Check the boxes that you want to allow.
  7. Click OK.
  8. Click OK.

Google Chrome(v0.4.154.23)

To turn on JavaScript in Google Chrome(v0.4.154.23), follow these steps:

  1. First close any open Chrome windows.
  2. Right click on a blank area of your Desktop.
  3. Select New.
  4. Create a new Shortcut with the following in the "Type the location of the item:" text box:
    • For Windows Vista:
      %userprofile%\Local\Google\Chrome\Application\chrome.exe -enable-javascript
    • For Windows XP:
      "%userprofile%\Local Settings\Application Data\Google\chrome.exe" -enable-javascript
      Note: You'll have to enclose the file path for Windows XP in quotes due to there being spaces in it.

 

 

 

 

M&T Online & Mobile Banking FAQs

​​Have questions about M&T Online Banking and Mobile Banking? We’re here to help.​DIS-204*-DIS|DIS-234*-DIS|DIS-216*-DIS|DIS-438*-DIS|DIS-439*-DIS|DIS-222*-DIS

_

 

 

  • ​Log in to the M&T Mobile App for Apple or Android. Select Card Services from the menu. Select Add Authorized User to Credit Card.

  • Select Search Transactions from the Menu. Select the type of search you want to perform:

    • Account searches for transactions up to 90 days old within a particular account
    • Bill Payment searches for up to 24 months of bill payments across your M&T accounts
    • Transfer searches for up to 24 months of transfers across your M&T accounts

    Enter relevant search criteria such as account, transaction date or transaction amount then select Search to view your results.

  • ​Yes. In order to use the mobile banking app, you must first be an Online Banking customer.

    Enroll Now >

  • Ensure the M&T Bank app is closed by double clicking the home button. If it’s not closed, swipe side-by-side through your open apps and swipe the M&T Bank app upward to close it. Then go to Settings > select M&T Bank > toggle on the Clear All App Data option.

    If that does not solve the problem, please call Online and Mobile Banking Customer Service at 1-800-790-9130, Monday–Friday, 8am–9pm ET and Saturday–Sunday, 9am–5pm ET.

  • Start by removing the app and reinstalling. To uninstall: go to Settings > select Apps or Application Manager > select M&T Bank App > tap to uninstall. To reinstall: go to the Google Play® Store > search for the M&T Bank app > select M&T Bank App > select Install.

    If that does not solve the problem, please call Online and Mobile Banking Customer Service at 1-800-790-9130, Monday–Friday, 8am–9pm ET and Saturday–Sunday, 9am–5pm ET. 

    • ​Select Card Services from the Menu
    • Select Order a Replacement Card
  • ​M&T will include this information only when the merchant has notified us that the transaction amount may change when the transaction posts to your account. For example, a merchant may do this when you are checking into a hotel – the hotel may request to authorize more than the amount of the room to cover additional charges booked to your room. In this case, the amount that posts to your account may be different than the original amount authorized for the transaction.

  • With the M&T Mobile Banking app you can view your M&T personal and business accounts, deposit checks, pay bills, schedule transfers, make M&T loan payments, enroll in M&T Alerts and find M&T branches and ATMs.

  • In the mobile banking app, you can see the same M&T accounts that you have access to in M&T Online Banking. This includes checking, savings, certificates of deposit (CDs), money market funds, business access lines of credit, business lines of credit, business installment loans, commercial loans, commercial mortgages, commercial lines of credit, equipment leases, home equity lines of credit, individual retirement accounts (IRAs), installment/general purpose loans, mortgages, holiday club accounts, savings club accounts, overdraft lines of credit and portfolio management accounts.

  • No, M&T does not charge a fee to download our app. However, your carrier’s data charges may apply when you use this service, so check with your mobile provider.

  • Yes, you can create a nickname for each of your accounts to easily recognize them in Online and Mobile Banking. To create or edit your nicknames, log in to Online Banking and select Manage Account Display under the Accounts tab.

  • You can schedule one time or recurring transfers between your M&T accounts or pay your M&T Loan by tapping on the Menu icon on the top left and selecting Schedule a Transfer under the Transfers menu.

  • To view, edit or cancel upcoming payments and transfers in the M&T Mobile Banking app, select the Scheduled Activity tab on the top of Account Summary. You can also find your upcoming bill payments and transfers by tapping on the Menu icon on the top left and selecting Bill Pay Activity or Transfer Activity under the Bill Pay and Transfers menus.

  • M&T Mobile Banking leverages multiple layers of security, including password protection and the SSL (Secure Sockets Layer) communication protocol, which employs 256-bit encryption. Learn more about our mobile banking security features.

  • To reset your Passcode online you’ll need your Social Security number (SSN) if you are a personal customer or your tax identification number (TIN) if you are a business customer AND your M&T Debit, Credit or ATM Card OR the security questions you set up previously. If you have forgotten your User ID, call M&T Online Customer Service at 1-800-790-9130 Monday–Friday 8am–9pm ET, Saturday–Sunday 9am–5pm ET.


    Reset your Passcode

     

  • Report your lost or stolen device by calling M&T Online Customer Service at 1-800-790-9130 Monday–Friday 8am–9pm ET, Saturday–Sunday 9am–5pm ET.

  • Touch ID and Fingerprint Login are fingerprint recognition features built into compatible Apple® and AndroidTM devices that allow you to log in to your M&T Mobile Banking App using any fingerprint you have registered on the device – without needing to type in your User ID and Passcode every time you log in.

  • If your device runs iOS or Android 6.0 or greater and is compatible with Fingerprint Login, you may set it up in one of two ways.

    • From the login screen tap on the Touch ID icon if on an Apple device or the Fingerprint Login if on an Android device and follow the prompts to complete enrollment.
    • If you are already logged in, go to the Menu, tap on Settings, tap on the Touch ID or Fingerprint Login toggle and follow the prompts to complete enrollment.
  • No, the M&T Mobile Banking App does not store any fingerprint or facial recognition data.

  • There are a number of things you can do to protect your information online and in mobile.

    • Set a unique User ID and passcode
    • Do not share your User ID or passcode with anyone
    • Always log out
    • Avoid public or unprotected Wi-Fi
    • Use a trusted computer
    • Download our apps from trusted sites
    • Enroll in M&T Alerts
    • Delete text messages once you read them
    • Be aware of unadvertised changes to online banking pages
    • Learn more about how to protect your information
  • M&T recommends that you do not “jailbreak” or “root” your mobile phone. Doing so compromises security protections built into the device and may make your phone more vulnerable to malware and viruses.

  • With mobile check deposit, the M&T Mobile Banking app offers the ability to make a deposit into an eligible account by taking a picture of the front and back of your endorsed check.

  • Customers with a checking, savings or money market account and a legal address in the United States or Canada are automatically eligible for mobile check deposit.

  • Mobile check deposits submitted before 8pm ET will generally be processed for that business day. Mobile deposits submitted after 8pm ET will be processed for the next business day. Deposits may not be available for immediate withdrawal.

  • No, the mobile check deposit service is available at no charge. Deposit limits and other terms, conditions, fees and restrictions may apply. Your mobile carrier’s data charges may also apply.

  • There is no limit to the number of deposits you can submit through mobile check deposit. However, daily and monthly deposit dollar limits do apply.

  • Your daily and monthly mobile check deposit dollar limits are based on how long you have been an M&T Online Banking customer. Your limits are available under the Mobile Deposit section of the M&T Mobile Banking app or by visiting Online Banking and clicking on Mobile Deposit.

  • Yes. Before using mobile check deposit, please endorse the back of the check in addition to writing “For deposit only, M&T account #____”

  • Securely store the paper check until you see the deposit in Mobile Banking, Online Banking or on your statement. Then write “VOID” on the face of the check and continue to store it securely for at least 70 days.

  • All checks drawn on U.S. banks can be deposited through mobile check deposit. However, as is the case with any deposit, M&T reserves the right to refuse any deposit or item. Most money orders and some traveler’s checks are also accepted. Canadian and other foreign checks, food stamps and savings bonds are not accepted.

  • Yes, you can view 90 days of mobile check deposit history under Deposit History in the M&T Mobile Banking app.

  • Ensure that the check is eligible for mobile check deposit - that it's well lit and on a dark background, and that all four corners of the check are visible. The check must be clear, legible, and fit completely within the guidelines on the mobile deposit screen. If you continue to experience difficulties, please visit your local branch or deposit-taking ATM.

  • Mobile check deposit is protected by all the security features of our Mobile Banking app. Photos of your deposit are not stored on the device and are submitted through the app’s SSL (Secure Sockets Layer) communication protocol.

  • Yes, you can make one time or recurring bill payments to your existing Online Banking payees in the M&T Mobile Banking app by tapping on the Menu icon on the top left and selecting Pay a Bill from the Bill Pay menu. To set up a new payee or to edit an existing payee, log in to Online Banking and go to Manage Payees under the Payments and Transfers tab.

  • All M&T Online Banking customers who have an iPhone® (iOS® version 9 and later) or Android™ (Android OS version 4.0.3 and later) device can use our mobile banking app. Customers can log in to the app using their User ID and Passcode.

    Enroll in M&T Online Banking.

  • ​If your device runs iOS and is compatible with Face ID, you may set it up in one of two ways:

    • From the login screen, tap on the Face ID icon and follow the prompts to complete enrollment
    • If you are already logged in, go to the Menu, tap on Settings, tap on the Face ID toggle and follow the prompts to complete enrollment
  • ​Face ID® is a facial recognition feature built into compatible Apple® devices. The facial recognition data registered on your device allows you to log in to your M&T Mobile Banking App without needing to type in your User ID and Passcode.

  • ​Verify that your email address and mobile phone number are correct and check your device settings to ensure app notifications are allowed.

  • ​To turn off alerts, log in to Online Banking and navigate to Services then M&T Bank Alerts. Uncheck the boxes under Enable for the alerts you’d like to turn off.

    Alternatively, you can log in to the M&T Mobile App and choose Alerts from the Menu icon at the top left. Navigate to the alert(s) you’d like to turn off and tap Turn off Alert at the bottom of the screen.

  • ​Security alerts are sent immediately after a triggering event occurs. Most M&T Debit Card alerts are sent real-time throughout the day and account alerts are typically sent between 2am and 9am ET, based on the previous day’s posted transactions.

    You can set Do Not Disturb settings for receiving text alerts. These are times when you do not want M&T to send any alerts to your phone number. We will hold your alerts during the Do Not Disturb time and only deliver between the hours you have selected.

  • ​Yes, M&T Alerts are secure. They do not contain any personally identifiable information such as full account number.

  • ​A security alert notifies you when a certain event occurs that relates to sensitive information in regard to your M&T Debit Card, such as a change to your PIN number or potentially suspicious transactions. Knowing of these types of changes can help you detect potential fraud.

  • ​Unfortunately, business accounts are not currently eligible for M&T Alerts.

  • ​No, M&T does not charge any fees for alerts. However, your mobile carrier’s data charges may apply.

  • ​You may register up to 10 mobile devices by logging in to the Mobile Banking app and choosing Alerts from the Menu. Tap Yes to a message that will ask if you would like to register your device to receive app notifications. Once you have registered your mobile device, you may enroll in M&T Alerts to be delivered by app notification.

  • ​You may register up to two phone numbers by logging in to Online or Mobile Banking and navigating to M&T Alerts from the Menu. Once you have activated your phone number(s), you may enroll in M&T Alerts to be delivered by text message.

  • ​If you are an M&T Online Banking customer, you may enroll in alerts by logging into your Online Banking account and navigating to M&T Bank Alerts in the Services menu. You may also enroll by logging into the M&T Mobile Banking app and choosing Alerts from the Menu icon on the top left.

  • ​All personal checking, savings, money market funds, portfolio management and select certificate of deposit (CD) accounts are eligible for Alerts.

  • ​You can choose to have alerts delivered via email, text message (up to two phones) or app notification (up to 10 devices).

  • ​If you are an M&T Online Banking customer, you can choose to receive alerts via email, text, or app notification. You will automatically be enrolled in two security alerts – Suspicious activity & PIN changed – which you will receive via email. You can also enroll in the following optional alerts:

    Account alerts

    • Available balance
    • Low balance
    • High balance
    • Large withdrawal
    • Large deposit
    • Check cleared
    • Returned check deposit

    Debit Card alerts

    • Transaction approved
    • Transaction declined
    • Online/phone purchase
  • ​M&T Alerts notify you of certain account activity that can help you manage your accounts and monitor the security of your information.

  •