M&T Bank : Employee Assistance Program (EAP)
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Employee Assistance Program (EAP)

Free, confidential services are available for employees and their immediate family members 24 hours a day, 7 days a week.

Phone: 877-324-6821  

Website: www.guidanceresources.com 
(M&T’s Web ID: M&TEAP required for first-time logon.)

At M&T, we are concerned about the well-being of our employees and their families. That’s why we offer an Employee Assistance Program (EAP) as one of the many benefits provided to you as an M&T employee. Sometimes personal problems or relationship issues can affect performance as well as interactions with colleagues and/or customers. Employee Assistance Programs offer assistance and support for yourself and your immediate family members (spouse or domestic partner and dependents) on a wide range of personal issues.

GuidanceResources offers free confidential assistance 24 hours a day, 7 days a week to help you resolve these issues and get back on track. We encourage you to make the most of this valuable benefit. Referrals to our Employee Assistance Program can be made by the employee, by an immediate family member, or by the employee’s supervisor.

Services: Dedicated phone line for M&T employees and their families: 877-324-6821 (TDD 800-697-0353). All calls are answered by Masters-level clinicians equipped to facilitate all requests efficiently. The GuidanceResources Online® website offers an extensive library of well-written articles and advice on hundreds of topics. (M&T’s Web ID: M&TEAP required for first-time logon.)

In addition, GuidanceResources offers advice and support regarding anxiety, grief and loss, and depression; relationships, marriage counseling, separation and divorce; parenting, adoption, and eldercare; substance abuse, gambling, eating disorders, and addiction and recovery along with many work-life resources you may not be aware of, such as planning an event, caring for your pet, selling your home and much, much more.

Benefits: The many benefits available to you and your families include short-term counseling and evaluation services, including one-on-one visits with a professionally trained counselor; referral to other programs within the community when continued or more specialized services are necessary; free seminars on important topics such as wellness, nutrition, stress management, etc.; extensive resource library and materials, including online web resource library called the universal life health library; and availability to immediate family members and others who reside in the employee’s household.

Confidentiality: EAP services are provided on a strictly confidential basis. No specific information regarding the nature of an employee’s personal problems and/or recommendations for further treatment may be disclosed to anyone without the employee’s written consent.

 
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