M&T Bank : Payment Promise
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Payment Promise


  • Communicating with M&T may allow you to maintain a good credit history
  • Protect your credit rating by maintaining a good payment history.
  • Learn about more convenient payment methods
  • Avoid future late charges by keeping your account current.

How it works: 

  • Customer makes payment arrangements with M&T Customer Asset Management Department.
  • Applies to installment loans 

Contact the Customer Asset Management Department at 1-877-208-5495, Monday through Thursday 8:00 am -9:00 pm EST, Friday 8:00 am -5:00 pm EST or Saturday 8:00 am -12:00 pm EST.

All Repayment Assistance options are not available with all products and there is no guarantee that you will receive Repayment Assistance. You are obligated to make all future payments as they come due even while M&T Bank is evaluating a request for Repayment Assistance. Additionally, M&T Bank will continue normal servicing of your loan up to and including referral to foreclosure and repossession during the time it is reviewing your request for Repayment Assistance. Credit reporting will continue, and, if applicable, your loan will be reported as delinquent, until your loan is brought fully current. It is also important to note that the request for Repayment Assistance does not waive any remedies available to M&T under the terms of your loan documents. You may be required to pay additional fees/and or costs depending on the type of loan and solution you qualify for.

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