At M&T, we understand that during this tough economy, you may have difficulty paying your mortgage. In addition to our Mortgage and Home Equity repayment solutions designed to make your mortgage more affordable, you may also be eligible to take advantage of one of the programs below if your mortgage is owned by Fannie Mae or Freddie Mac:
- Home Affordable Modification Program (HAMP) – If you are unable to pay your mortgage due to financial hardship, this program allows you to modify the terms of your loan to make your payments more affordable
- Home Affordable Foreclosure Alternatives (HAFA) – If you are facing foreclosure and were unable to modify your mortgage, this program provides some alternatives that may help bring you current
- Home Affordable Refinance Program (HARP) – If you are currently making your mortgage payments, but have been unable to refinance due to a loss of home value, this program may adjust the terms of your loan to lower your payments
What to do next:
FannieMae or FreddieMac escalated cases
If you have a FannieMae or FreddieMac mortgage and are not satisfied with our handling of your case and wish to escalate your complaint, please submit written correspondence to:
Attn: SAI Office
PO Box 840
Buffalo, NY 14240
Or contact us at 1-800-724-1633 (Monday - Thursday 9am - 9pm ET, Friday 9am - 5pm ET, or Saturday 8am - 12pm ET)
Within 3 business days following receipt of an escalated case, M&T Bank will acknowledge the inquiry in writing via mail. A resolution date to resolve the escalated case, will be no more than 15 days from the date the inquiry was received. If we do not resolve the escalated case by the resolution date we can extend the resolution date for an additional 15 days. However, the total time for resolution of an escalated case will not exceed 30 days.
Within 5 business days of identifying the proposed resolution, we will communicate in writing to the borrower, the proposed resolution and next steps if applicable. If we fail to comply with the requirement to resolve the escalated case by the resolution date, an updated status will be provided to the borrower on the resolution dates time frame.