Be Aware of New Phone “Vishing” Schemes
At M&T, we are committed to helping you keep your financial and personal information safe. As part of that commitment, we’d like to inform you that we have learned of recent attempts to get personal information over the phone from customers of other financial institutions. Phone “Phishing” (using Voice over Internet Protocol technology or VoIP) is known as “Vishing”, a phone calling technique that is used to gain personal information for the purpose of identity theft.
Customers from several financial institutions located in Georgia, Iowa and Indiana received calls made by an overseas scam artist giving these individuals the impression that their debit, credit and even bank accounts were being cancelled or restricted. In order to lift these restrictions, the individuals were given a “1-888” number to call. Through the use of “caller ID spoofing”, the scam artists were even able to display a legitimate business phone number, providing the unsuspecting individuals with a false sense of security.
Customers who called with their card number and PIN information enabled the perpetrators to access their funds by computer resulting in a loss of account balances and potential credit issues. After learning of the reported fraud, The Federal Trade Commission took over the “1-888” number and placed its own recorded message to alert potential victims.
- Unless you initiated the contact, M&T Bank will NOT request your personal information (such as account or debit card numbers, social security number or mother’s maiden name) through email, U.S. Mail or by phone.
- NEVER give out your personal information in response to an unsolicited email or phone call.
If you believe you may be a target or victim of a Vishing or other scam related to your M&T accounts, please notify us immediately at 1-800-724-2440 or send an email so that we may assist you in this matter.