How a Payment Promise Works
A Payment Promise is a form you submit to tell us that you plan to make a payment on a past due installment loan. The form contains details about your promise to pay – how much, when and by what method (online, branch, mail).
If your account will be seriously delinquent (30 or more days past due) on the date you intend to make your payment, we strongly suggest that you contact us for assistance before completing your form. We may also be able to offer other solutions at that time.
How It Can Help
If you're behind on your payments, we would like to hear from you. With a Payment Promise, you may avoid unnecessary phone calls from us.
Make your Payment Promise today by completing this brief form.
Payment Promise Form ›
How to Contact Us
If you have questions, or need assistance on an account that will be more than 30 days past due, please contact M&T Customer Asset Management at 1-800-724-2525.
- Monday–Thursday 8am–9pm ET
- Friday 8am–5pm ET
- Saturday 8am–12pm ET