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In-House Merchant Support

M&T’s merchant support services keep maintenance of your merchant accounts simple.

M&T Merchant Support Services

  • Benefit from M&T’s merchant support experience – we bring over 20 years of service to the table to train you, win your disputes, and respond to your needs
  • Work with an award-winning merchant support center. Need to contact our team? Visit the Merchant Support Directory
  • Supplement support with self-service research and reporting through Portfolio ManagerSM

Why does in-house merchant support matter?
It’s a simple enough question: Why is it better to work with M&T’s in-house merchant support center than it is to rely on outsourced merchant support services? There’s an equally simple answer: You can’t beat the quality.

In-house merchant support services benefits

  • More control over quality. M&T’s high standard of quality service is part of who we are. In recognition of that standard, M&T was awarded a Greenwich Excellence Award for outstanding customer service in 20121
  • Specialized experience. M&T’s dedicated customer care specialists have an average tenure of 10 years in the industry. Thanks to our team’s merchant support focus, they are skilled in fighting and winning disputes on our clients’ behalf
  • One-on-one attention. Our merchant support center has the capacity to provide specialized equipment and fraud prevention training to you and your employees
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M&T Bank Merchant Services are available subject to completion of a Merchant Services application and credit approval. Merchant Services are provided subject to the terms and conditions of M&T Bank’s Merchant Services Agreement. Availability of funds is subject to M&T Bank’s Funds Availability Policy. Additional terms and conditions apply. The terms of this offer may be changed at any time without notice to you.

1Based on Greenwich Associates 2012 Small Business Banking Excellence Awards.

Unless otherwise specified, all advertised offers and terms and conditions of accounts and services are subject to change at any time without notice. After an account is opened or service begins, it is subject to its features, conditions, and terms, which are subject to change at any time in accordance with applicable laws and agreements. Please contact an M&T representative for full details.

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