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United Wholesale Mortgage

In order to request relief under the Servicemember’s Civil Relief Act (SCRA) from loans with interest rates above 6%, a servicemember or spouse, or both, must provide a written request to the lender, together with a copy of servicemember’s military orders. Please send to the following address: M&T Bank, Attn: SCRA Servicing, P.O. Box 900, Millsboro, DE 19966. To reach M&T’s SCRA servicing team for more information please call 1 855-350-SCRA (7272) toll free or email scraservicing@mtb.com. 

For those borrowers with property in New York State: Please direct any complaints and inquiries to M&T Bank by contacting our Customer Service Department at 1-800-724-2224 or by sending a written request to the attention of Lending Services, Customer Support, P.O. Box 1288, Buffalo, NY 14240. You have the right to file complaints against M&T Bank with the New York State Department of Financial Services. You can obtain further information by calling the Department’s Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at www.dfs.ny.gov. M&T Bank is exempt from the Superintendent’s mortgage loan servicer registration requirements.

For those borrowers with property in Oregon: The Oregon Division of Financial Regulation (DFR) oversees residential mortgage loan servicers who are responsible for servicing residential mortgage loans in connection with real property located in Oregon and persons required to have a license to service residential mortgage loans in this state. If you have questions regarding your residential mortgage loan, contact your servicer at 800-724-2224. To file a complaint about unlawful conduct by an Oregon licensee or a person required to have an Oregon license, call DFR at 888-877-4894 or visit dfr.oregon.gov. Although M&T Bank is not an Oregon licensee, you may still submit complaints to the contact information provided.