Identity Theft

If you need to report identity theft on your M&T account, please call 1-800-724-2440 or stop by your local M&T Bank branch.


How to Detect Identity Theft

Identity theft occurs when personal information such as your name, Social Security number or date of birth is stolen and used to commit fraud. Using your personal information, identity thieves can open new checking or credit card accounts in your name or take out new loans in your name. Identity thieves can also run up charges on your existing credit cards or drain your bank account using stolen credit and debit card information.

Signs indicating that you may be a victim of identity theft include:

  • Your bank account or credit card statement has transactions that you don’t recognize
  • Your credit report contains unfamiliar accounts or addresses
  • You don’t receive your bills or other mail
  • You are contacted by debt collectors about debts that aren’t yours
  • You receive a letter from the IRS stating that more than one tax return was filed in your name
  • You receive a notification from a company that your information was compromised by a data breach

Criminals also target businesses and use the stolen identities of business owners and other key executives to acquire credit in the company’s name. Criminals then use the credit to purchase items that can be converted to cash quickly. This type of identity theft can have a devastating impact on the business and its owners. To learn more about business identity theft risks, visit

​Did you know?

Recent statistics show that identity theft losses were over four times greater than losses due to stolen money and property in burglaries and theft, and eight times the total losses associated with motor vehicle theft.

​​M&T Fraud Prevention Resources

Please review M&T’s Card Fraud Prevention Tips and General Security Tips for suggestions on protecting yourself from identity theft.

How to Report Identity Theft

If you suspect that you are a victim of identity theft, you must take action quickly to limit the damage and repair your identity. To report identity theft on your M&T account, please call us immediately at 1-800-724-2440 or stop by your local M&T Bank branch.  

In addition to contacting M&T, it is important that you take the following immediate steps:

Place a fraud alert on your credit file by contacting one of the three nationwide credit reporting companies. The company that you contact is required to notify the other two companies. An initial fraud alert lasts for 90 days and requires businesses to verify your identity before it issues credit. Make sure that your contact information on file with each credit reporting company is correct.


  1. ​For more information about placing fraud alerts on your credit report, contact:



    We also recommend contacting ChexSystems® at 1-800-428-9623 to place a security alert in your ChexSystems consumer file. This is similar to a fraud alert explained above and requires businesses to verify your identity before opening an account.​
  2. Once a fraud alert is placed on your credit file, you are entitled to a free credit report from each of the three nationwide credit reporting companies. Carefully review each of your credit reports for fraudulent activity. 

  3. Report identity theft to the Federal Trade Commission (FTC) and print an FTC Identity Theft Affidavit. You can file a complaint online​ or by phone: 1-877-438-4338, TTY: 1-866-653-4261. 

  4. File a report with local law enforcement. Make sure to bring a copy of the identity theft affidavit, a government-issued ID with a photo, and proof of your address (rental agreement, pay stub or utilities bill) when filing your report.

For additional information and tips on reporting identity theft and repairing your identity, please visit the FTC’s website.

Erika Harrell, Ph.D., Lynn Langton, Ph.D.,Victims of Identity Theft, 2012.
Reviewing your credit report on a regular basis to detect fraudulent activity is important. The Fair Credit Reporting Act (FCRA) requires each nationwide credit reporting company to provide a free copy of your credit report, upon request, once every 12 months. to learn more.
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