We're proud to have earned honors in small business banking.
Our business banking customers helped us earn the 2017 J.D. Power Award for Highest Customer Satisfaction with Small Business Banking in the Northeast Region"DIS-450-DIS as well as 7 Greenwich Excellence AwardsDIS-92-DIS in 2017. Recognition for serving businesses is always rewarding, but when it comes from the customers we work hard for, it’s even more meaningful.
J.D. Power Award
The J.D. Power 2017 U.S. Small Business Banking Satisfaction StudySM, which was conducted between June and August 2017, included responses from nearly 8,500 small business owners or financial decision-makers who use business banking services. M&T ranked first in the Northeast region with a score of 815 out of a possible 1,000 points, exceeding the Northeast region average by 33 points.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe.
Greenwich Excellence Awards
For the past six years, M&T has been in the top five percent of banks evaluated for award recognition for Small Business Banking. M&T received the following 2017 National Greenwich Excellence Awards for Small Business Banking:
- Overall Satisfaction with Relationship Manager
- Branch Satisfaction
- Cash Management Ease of Product Implementation
- Cash Management Customer Service
Greenwich Associates, the leading provider of global market intelligence and advisory services to the financial industry, conducted over 15,000 interviews with small businesses about their overall satisfaction with their bank, the capability of their relationship manager, the bank’s cash management services and a number of other service categories.
Greenwich Associates evaluated more than 600 banks across the U.S., and only 33 had the distinctive quality required to win an excellence award as measured by client feedback in Small Business Banking.