Supporting Our Employees
We care about the well-being of our employees and their families. That’s why we have our Employee Assistance Program (EAP) to help employees and their immediate family members with personal problems or relationship issues that may be affecting you at work.
We encourage you to take advantage of free, confidential assistance 24 hours a day, 7 days a week if you need it. Referrals to our Employee Assistance Program can be made by the employee, an immediate family member or by the employee’s supervisor.
GuidanceResources offers advice and support regarding:
- Grief and loss
- Issues regarding relationships, marriage counseling, separation and divorce
- Parenting, adoption and eldercare
- Substance abuse, gambling, eating disorders, addiction and recovery
- Planning an event, caring for your pet, selling your home
About Our Hotline
We’re here to answer calls from employees and their families on a dedicated line. Just call 1-877-324-6821 (TDD 1-800-697-0353) to speak with a masters-level clinician equipped to facilitate all requests efficiently.
About Our Website
Find an extensive library of well-written articles and advice on hundreds of topics on
GuidanceResources Online (Use M&T’s Web ID: M&TEAP required for first-time login.)
Short-term counseling and evaluation services. These include one-on-one visits with a professionally trained counselor
Referrals. Individuals may be referred to other programs within the community when continued or more specialized services are necessary
Free seminars. Learn about important topics such as wellness, nutrition, stress management, etc.
Extensive resource library and materials. An online web resource library – called the Universal Life Health Library – is available to immediate family members and others who reside in the employee’s household
EAP services are provided on a strictly confidential basis. No specific information regarding the nature of an employee’s personal problems and/or recommendations for further treatment may be disclosed to anyone without the employee’s written consent.