Skip to Main Content

FDIC-Insured - Backed by the full faith and credit of the U.S. Government

Contact Your Relationship Manager

Get in touch with our team of Canadian Banking Specialists. We’re here to answer questions or concerns related to your cross-border business.

Email

Contact your Canadian Banking Team at our Canadian office.

Canadian Office Address

You can contact our Principal Officer at the following address:

Brookfield Place – TD Canada Trust Tower
161 Bay Street – Suite 2520
P.O. Box 209
Toronto ON M5J 2S1
Canada

SWIFT Network Information

S.W.I.F.T.: MANTUS33 
Telex: 420076 
Answer back: MANDTBANKNYK 
Cable: MANDTBANK 
FedWire: 0220-000-46 MFRS BUF 
Transit Number: 10-4/220 
CHIPS: 0555 

Questions, Concerns & Complaint Resolution

If you have feedback, a concern you would like to address, or a complaint you need to resolve, please choose one of the following options: 

​Contact Your Representative or Relationship Manager

If your problem is not resolved to your satisfaction with your first contact, we encourage you to escalate your complaint to the next level by telephone, mail, fax or email. Please include contact information where you can be reached.

Contact the Canadian Office's Principal Officer

The Principal Officer of the Canadian office is accessible by mail and email:

Mr. Neil Ghai
Principal Officer, M&T Bank
Brookfield Place – TD Canada Trust Tower
161 Bay Street – Suite 2520
P.O. Box 209
Toronto ON M5J 2S1
Canada

Email: nghai@mtb.com

Accessible Canada Act

Learn how our Canada Branch plans to comply with the principles set out in the Accessible Canada Act.

Download PDF >

Contacter le directeur principal du bureau canadien

Découvrez comment nous prévoyons de nous conformer aux principes énoncés dans la Loi canadienne sur l’accessibilité.

Télécharger le PDF >

Canadian Complaint Resolution Process

Financial Consumer Agency of Canada (FCAC)

The Financial Consumer Agency of Canada supervises all federally regulated financial institutions, which includes banks, (financial institutions), for compliance with federal consumer protection laws.

Financial institutions are legally required to have a complaint-handling process in place.

If you have a problem with a financial product or service, you may file a complaint with the responsible financial institution directly.

If you are not satisfied with how your complaint has been handled or 56 days has passed since you made your complaint, you can escalate the complaint to the following External Complaints Body: 

Contact the Canada Branch Ombudsman

The M&T Bank Canada Branch Ombudsman can only review your concern after you have received a response from the Principal Officer. 

Carolyn Biks
Customer Care Department
P.O. Box 767
Buffalo, NY 14240
Fax: 1-855-379-7355
Email: OfficeofthePresident@mtb.com

If you want to know your rights or need information about the complaint-handling process of a financial institution, you may contact FCAC by online form, mail, or telephone. FCAC uses information from consumer enquiries to support its mandate.

Web site: www.canada.ca/fcac

Online form: https://www.canada.ca/en/financial-consumer-agency/corporate/contact-us.html

Phone:

Teletypewriter (TTY): 1-866-914-6097 / 613-947-7771

Video Relay Service: FCAC welcomes Video Relay Service (VRS) calls. You do not need to authorize the relay service operator to communicate with FCAC. Visit https://srvcanadavrs.ca/en/ to learn more.

Mailing address:

Financial Consumer Agency of Canada
427 Laurier Avenue West, 5th Floor
Ottawa ON K1R 7Y2