Contact Your Relationship Manager
Get in touch with our team of Canadian Banking Specialists. We’re here to answer questions or concerns related to your cross-border business.
Phone & Email
Contact your Canadian Banking Team at our Canadian office.
- Call: 416-214-2334
- Email: nghai@mtb.com
Canadian Office Address
You can contact our Principal Officer at the following address:
Brookfield Place – TD Canada Trust Tower
161 Bay Street – Suite 2520
P.O. Box 209
Toronto ON M5J 2S1
Canada
SWIFT Network Information
S.W.I.F.T.: MANTUS33
Telex: 420076
Answer back: MANDTBANKNYK
Cable: MANDTBANK
FedWire: 0220-000-46 MFRS BUF
Transit Number: 10-4/220
CHIPS: 0555
Questions, Concerns & Complaint Resolution
If you have feedback, a concern you would like to address, or a complaint you need to resolve, please choose one of the following options:
Contact Your Representative or Relationship Manager
If your problem is not resolved to your satisfaction with your first contact, we encourage you to escalate your complaint to the next level by telephone, mail, fax or email. Please include contact information where you can be reached.
Contact the Canadian Office's Principal Officer
The Principal Officer of the Canadian office is accessible by mail, phone and email:
Mr. Neil Ghai
Principal Officer, M&T Bank
Brookfield Place – TD Canada Trust Tower
161 Bay Street – Suite 2520
P.O. Box 209
Toronto ON M5J 2S1
Canada
Telephone: 416-214-2334
Fax: 416-363-0768
Email: nghai@mtb.com
Accessible Canada Act
Learn how our Canada Branch plans to comply with the principles set out in the Accessible Canada Act.
Contacter le directeur principal du bureau canadien
Découvrez comment nous prévoyons de nous conformer aux principes énoncés dans la Loi canadienne sur l’accessibilité.
Contact the Canada Branch Ombudsman
If you are still unsatisfied after consulting the Principal Officer, you can contact the M&T Bank Canada Branch Ombudsman for an additional review of your situation.
The M&T Bank Canada Branch Ombudsman can only review your concern after you have received a response from the Principal Officer.
Carolyn Biks
Customer Care Department
P.O. Box 767
Buffalo, NY 14240
Fax: 1-855-379-7355
Email: OfficeofthePresident@mtb.com
Contact the Financial Consumer Agency of Canada (FCAC)
Financial Consumer Agency of Canada
427 Laurier Avenue West, 6th Floor
Ottawa ON K1R 1B9
Phone: 1-866-461-3222
Web: www.fcac-acfc.gc.ca
