Be Informed - Help Center | M&T Bank

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View COVID Resources for:

Branch Availability with Safety in Mind

Your health is our number one concern. Here's how we can work together to ensure the safety of you, our colleagues, and our communities.

How We're Keeping You Safe

  • We've placed markings on the floor to help you practice social distancing
  • We're wearing masks and waving instead of shaking hands
  • We're cleaning high touch surfaces like ATMs in accordance with the CDC's guideline
  • We're limiting the number of customers in the branch at any one point in time
  • We're requiring employees to stay home when they're not feeling well

What You Can Do Too

  • We ask that you wear a mask in accordance with the guidelines in your area. Masks should cover your nose and mouth and be secured under your chin, per CDC guidelines
  • Maintain a measurable distance between yourself and other customers
  • If you're experiencing symptoms of COVID-19 or may have been exposed to the virus, we kindly ask that you do not enter the branch lobby

Many of our branches no longer require an appointment to enter the branch lobby. For faster service, we still encourage you to schedule an appointment.

In all other areas, most ATMs, drive-up windows and branch lobbies will continue to be available by appointment.

Visit our branch locator for full availability and to schedule an appointment.

Find a Branch >

Economic Impact Payments

We're committed to helping you prepare for government stimulus programs, including the Economic Impact Payment

How the IRS Can Help

The IRS has started to distribute payments. Please visit the IRS Economic Impact Payment Information Center page for updated information, including:

  • Determining if you are eligible for a payment
  • The status and timing of your payment

If you do not typically file taxes, visit this IRS Economic Impact Payments page to determine if you should use the "Non-Filer: Enter Your Payment Info Here" application.

How We Can Help

  • To verify your deposit, use online or mobile banking available 24/7 from the comfort of your home. You can also set up an alert to notify you when deposits are made
  • You can deposit checks safely and conveniently by using mobile check deposit or at an ATM
  • If you have a negative account balance when your Economic Impact Payment is deposited to your account, you'll still have access to your payment regardless of the negative balance. We'll provide you with a temporary credit equivalent to the negative balance for approximately 90 days. You'll receive an email and/or letter with additional details

We understand that financial situations can change quickly, and we are here to help.

If you have been financially impacted by COVID-19, please complete an online hardship assistance form to start the process for assistance options.

Hardship Forms

Please complete one of the forms below to tell us how you've been financially impacted by COVID-19.

Mortgage and Home Equity Loan Hardship Form >

Other Credit Types of Hardship Form >

Conveniently stay connected to your accounts.

We are available where and when you need us - in person, online, and on the go.

Personal & Small Business Customers

From the comfort of your computer or phone, you can check balances, send payments, make mobile check deposits, transfer funds, and more.

Online & Mobile Banking

See available balances, transactions, credit limits, and check images. Not already enrolled?

Enroll Now >

View Online Demo >

View Mobile Demo >

Deposit Checks

Make same business-day check deposits on your smartphone until 10pm ET.

Learn More >

View Demo >

Transfer Funds & Make Payments

Transfer funds between M&T accounts or make M&T loan & credit card payments.

Learn More >

View Demo >

Pay Bills

Make one-time and recurring payments directly from your M&T checking account.

Learn More >

View Demo >

Send & Receive Money with Zelle®

With your U.S. mobile number or email address, send and receive money to people you know and trust using your personal banking accounts.

Learn More >

View Demo >

View eStatements

Receive statements and notices online for many of your M&T accounts.

Learn More >

Security & Protection

Beware of Scams

During times of heightened fear and confusion, scammers are looking to take advantage of these situations. Their goal is to gain access to your accounts and steal sensitive information.

Look out for deceptive emails, texts, and phone calls that may look like they are coming from reputable companies, charities, or government agencies such as the CDC and WHO. Learn more on how to be aware of the different types of fraud so you can help protect your personal and financial information.

On behalf of the M&T Bank family, thank you for being our customer. We take great pride in being your bank.

Our Pledge To You

We will strive to the best of our ability to provide our customers and communities with the highest possible level of service under extraordinary and evolving circumstances.

We will do all we can to protect the health of our customers and colleagues while at our facilities.

We will go above and beyond to help customers and communities get through this challenging time.

We will communicate in a timely and transparent way about issues affecting our constituents.

On behalf of the M&T Bank family, thank you for being our customer. We take great pride in being your bank.

Resources & Insights

M&T Money Mentor

Explore our online financial education center with topics on budgeting, credit management, and others to help you plan during this uncertain time.

Learn More >

M&T Money Smart

Organize your finances and create robust budgets using our digital financial management tool.

Learn More >

Explore Wilmington Trust's perspective on the pandemic's impact on investments and the economy

Learn More >

Explore insights for personal, small business and commercial banking customers

Learn More >

Your well-being is important to us.

Our teams are in contact with local and state authorities and are closely following the guidelines set by the Centers for Disease Control and Prevention ( As a result, we have taken these measures:

  • Facility Cleaning. Branches and other office locations have implemented enhanced cleaning services including wiping down high touch areas
  • Social Distancing. We've reduced the number of employees and visitors in our offices, employees that have the capability are working from home and holding virtual meetings, essential employees that must still come in to a branch or office location are following the CDCs guidelines for safe hygiene
  • Travel. We have suspended all business travel for employees, domestically and internationally and following all CDC self-isolation guidelines

You can stay up to date with the latest information on health and safety guidelines and how the COVID-19 may impact you through these websites:


The dates for the hardship assistance may be extended without further notice.

Deposits are subject to verification. Funds from remote check and mobile check deposits do not follow the normal funds availability schedule. Funds from mobile check deposits are not available for immediate withdrawal. Deposit limits and other terms, conditions, fees and restrictions may apply. Business day is defined as Monday through Friday, except Federal holidays.

Insurance Products offered are: Are NOT FDIC Insured • Not a deposit in, obligation of, nor insured by any federal government agency • Not guaranteed or underwritten by the bank • Not a condition to the provisions or terms of any banking service or activity.

Insurance products are offered by M&T Insurance Agency, Inc., not by M&T Bank. Insurance policies are obligations of the insurers that issue the policies. Insurance products may not be available in all states.

The content of this page is for informational purposes only. It is not designed or intended to provide financial, tax, legal, investment, accounting, or other professional advice since such advice always requires consideration of individual circumstances. Please consult with the professionals of your choice to discuss your situation.

Wilmington Trust is a registered service mark used in connection with various fiduciary and non-fiduciary services offered by certain subsidiaries of M&T Bank Corporation.

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