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Microsoft Internet Explorer

To turn on JavaScript in Internet Explorer, follow these steps:

  1. On the Tools menu, click Internet Options, and then click the Security tab.
  2. Click the Web content zone that you are using (for example, click Local Intranet),
    and then click Custom Level button.
  3. Locate Active scripting under Scripting settings. Click to select the Enable radio button.
  4. Click OK button on Security Settings and Internet Options windows to save your changes.

To download Internet Explorer 7, click here.


To turn on JavaScript in Firefox, follow these steps:

  1. On the Tools menu, click Options.., and then click the Content tab.
  2. Click to select the Enable JavaScript check box.
  3. Click OK button to save the setting.

To download Firefox 2, click here.


To turn on JavaScript in Safari, follow these steps:

  1. Open Safari
  2. On the Safari menu, click on Preferences.
  3. Click the Security icon.
  4. Click on Enable JavaScript next to the Web Content section if it is not checked
  5. Close the Preferences window
  6. Close and restart Safari.

Opera 9.xx series

To turn on JavaScript in Opera 9.xx series, follow these steps:

  1. Open Opera.
  2. On the Tools menu, click Preferences.
  3. Click Content in the Preferences list.
  4. Check the box next to Enable JavaScript.
  5. Click the JavaScript Options button to open the JavaScript Options box.
  6. Check the boxes that you want to allow.
  7. Click OK.
  8. Click OK.

Google Chrome(v0.4.154.23)

To turn on JavaScript in Google Chrome(v0.4.154.23), follow these steps:

  1. First close any open Chrome windows.
  2. Right click on a blank area of your Desktop.
  3. Select New.
  4. Create a new Shortcut with the following in the "Type the location of the item:" text box:
    • For Windows Vista:
      %userprofile%\Local\Google\Chrome\Application\chrome.exe -enable-javascript
    • For Windows XP:
      "%userprofile%\Local Settings\Application Data\Google\chrome.exe" -enable-javascript
      Note: You'll have to enclose the file path for Windows XP in quotes due to there being spaces in it.





COVID-19 Hardship Assistance FAQs



  • You can notify us of your situation and learn about the assistance options that are available to you.

    Call Us

    • Mortgage Customers. 1-800-724-1633 (Monday–Thursday 9am–9pm ET, Friday 9am–5pm ET, Saturday 8am–12pm ET)
    • Loans, Lines of Credit and Credit Card Customers. 1-800-724-2525 (Monday–Thursday 8am–9pm ET, Friday 8am–5pm ET, Saturday 8am–12pm ET)
    • Checking and Savings Customers. 1-800-260-9972 (Mon, Fri, 8am – 4:30pm, Sat, 8am – 12pm)

    Or you can notify us by completing an online hardship assistance form.

  • Yes. We can accept partial payments. Once enough funds are gathered to make a full payment, they will be applied to your account.

    Mortgage Customers:

    To make a partial payment, you can choose one of the following:

    • Mail the partial payment with your payment coupon
    • Call us at 1-800-724-2224 from 8:30 am – 9:00 pm Monday – Friday to schedule a payment
    • Transfer funds from an M&T checking account

    If you are directly impacted by the coronavirus pandemic and need payment assistance, visit our COVID-19 website to complete an online Hardship Assistance Form, or call 1- 800-724-1633 to discuss your situation and learn about assistance options that are available to you.

    Due to high volumes, wait times may be higher than normal.

    Loans, Lines of Credit and Credit Card Customers:

    Call 1-800-724-2525 to discuss what your situation is and what assistance options are available.

  • A loan modification is a process of restructuring an existing loan’s features (rate and term) in hopes of meeting your affordability needs.

    Ultimately, the goal of a modification is to assist in long-term homeownership success. Learn more about loan modifications.

  • No, we are suspending credit reporting for any delinquencies on all consumer mortgage, loan and credit card accounts through May 2020. In addition, M&T will not be reporting overdrawn personal checking or savings accounts to ChexSystems for the month of May. If your account is actively under bankruptcy protections, we will report in accordance to existing bankruptcy guidelines.

    Please note: You may receive delinquency notices during your assistance period. Those are automatically generated according to the terms of your loan and can't be interrupted during the assistance period.

  • For Mortgage Accounts:

    Your automatic payments can be canceled by leveraging one of these methods:

    For Other Loans and Lines of Credit Accounts:

    You can stop your automatic payments by doing one of the following:

    You will need to reactivate your automated payments once you are ready to resume your normal payments. Please contact any third-party bill pay providers to adjust those payments on your own.

  • If you are directly impacted by the coronavirus pandemic and need payment assistance, visit our COVID-19 website to complete an online Hardship Assistance Form.DIS-594*-DIS

  • ​​Thank you for completing your form online. You should have received an email in response with a confirmation number acknowledging that your request has been received. Information about additional assistance available to you was included in that email.

    An M&T Bank representative may reach out to you to discuss available assistance options in more detail.

  • If your mortgage is backed by the federal government, including FHA, VA, USDA Fannie Mae or Freddie Mac loans, you have a right to request forbearance for up to 180 days. You also have the right to request an extension for an additional 180 days. 

    For non-government backed or private loans, you have a right to request forbearance for up to 90 days. 

    Federal and State Government directives and investor/insurer requirements may vary this timeframe. M&T will follow applicable government directives and investor/insurer requirements for your loan.

  • A mortgage forbearance is when your mortgage servicer or lender allows you to temporarily pay your mortgage at a lower payment or pause paying your mortgage.
  • We will stay in touch during the assistance period to determine the best next step for your individual situation. If your mortgage is backed by the federal government, including FHA, VA, USDA Fannie Mae or Freddie Mac loans, you have a right to request an extension for up to 180 days.

    For non-government backed or private loans, extending additional time to make your payments may be an option.

  • You will not be charged any fees by M&T to use a non-M&T ATM. However, you may be charged a fee by the operator of that ATM.

  • We're sorry to hear you have been impacted by the recent events and are working to ensure that our customer's needs are met. If you can continue to make your loan payments during this time, you should do so.

    It's important we understand your individual situation to help identify the best alternative for you. Please contact us by completing the online hardship assistance form

    Once we're notified of your request for assistance, we may be able to offer:

    • Mortgage Customers: We are currently working with Federal and State Government agencies on options that may be available to you.

      Most of our direction on alternatives comes from the Federal Government and then FHA, VA, Fannie Mae, Freddie Mac, and USDA set their own guidance about assistance options. M&T also follows applicable State Government directives.
    • Installment and Mobile Home Loan Customers (including Auto, RV, Marine and Personal Loans): an extension of up to 90 days
    • Home Equity Line of Credit (HELOC), Overdraft Line of Credit and Credit Card) Customers: a solution to bring your account current or keep it from going past due
    • Checking and Savings Account Customers. Refunds of overdraft, NSF and extended overdraft fees and refunds of overdraft protection transfer fees

    Also for Checking and Savings Account customers, we've already taken steps to waive ATM mini statement fees and non-M&T ATM fees for all our customers, so these benefits are already available to you. Note that the operator of a non-M&T ATM may charge you a fee but M&T will not.

  • We will process applicable hardship assistance for any accounts listed in your name. It is important to only input one name on the Hardship Request form. If someone in your household has an account that you are not listed on, an additional Hardship Request form must be completed for each additional person looking for hardship assistance.

  • An extension is an agreement between a borrower and a lender that generally will allow a borrower to miss some payments and add the missed payments to the back end of the loan.

    Additional Details:

    • Your loan term will be extended by at least the term of the deferral period
    • Interest will continue to accrue on your outstanding balance during the deferral period
    • When you resume making payments after the deferral period, those payments will be applied first to outstanding interest, causing the reduction of principle to be delayed and more interest to be accrued over the life of the loan than if you had not taken the deferral. The loan term may be extended beyond the deferral period to allow you to satisfy the full balance due after the final payment

  • Visit our COVID-19 website to complete an online hardship assistance form or call 1-800-724-2525 to discuss what your situation is and what assistance options are available.

  • We proactively suppressed late fees charged or assessed in April 2020 for all consumer mortgage and lending accounts. We will continue doing so for all mortgage accounts in May. Late fees previously assessed and not yet paid or waived will continue to remain on the account. You may be eligible to have your March, May and June late fees waived, so please contact us using the online hardship assistance form.

  • ​Under the CARES Act, most student loans owned by the US Department of Education have their payments suspended between March 13, 2020 and September 30, 2020, with no penalty, and interest won't accrue during this time.

    Learn more about federally backed student loans.

    Please note that federally backed student loans owned by M&T are not subject to the CARES Act. Please reach out to your servicer to see what options may be available if you are experiencing a hardship.

  • To find out if your Direct and FFEL Program loans are owned by U.S. Department of Education, please visit StudentAid.gov/login. After you log in with your FSA ID, you will be on your StudentAid.gov dashboard. If you click on “view details,” you will be taken to your Aid Summary. If you scroll down on this page, you will see a section called “Loan Breakdown.” In your Loan Breakdown, if you see a servicer name that starts with “DEPT OF ED,” that servicer is for a loan that is owned by U.S. Department of Education.

  • ​If you require hardship assistance during this time, please reach out to the servicer on your statement. M&T Bank Student Loan servicers are below:

    • M&T Student Loans serviced by American Education Services (AES)
    • M&T Loans Serviced by Firstmark Services a Division of NelNet
    • M&T Loans Serviced by Sallie Mae
  • Many programs exist to assist clients with post-forbearance options to resolve unpaid forbearance payments, as well as longer hardships such as a reduction of income. Rest assured, all payments will not be required at one time at the end of the forbearance period.

    We’ll work with you to understand how your temporary hardship is being resolved and to discuss potential repayment options that may meet your individual circumstances, such as:

    • Loan modification. We will work with you to determine if a loan modification/partial claim can assist you. This may include an extension of the term of your loan giving you additional months at the end of your loan to pay the forbearance amount
    • Repayment plan. Over a set number of months, an extra amount will be added to your regular mortgage payment to cover the amount you owe from the forbearance

    This may require additional paperwork submission and approval of the investor/insurer for your loan. Please keep checking back on this site for updates regarding any new options that may become available.