Are you resetting your passcode for security reasons?
Periodically changing your passcode is a prudent measure for protecting your digital information. If you want to update your passcode, log in to your
M&T Online Banking account, hover over the “Settings and Support” tab and select “My Profile.” You can change your passcode from there.
Have you forgotten your passcode?
If you’ve forgotten your passcode, click the “Help with Your Passcode” link on the
M&T Online Banking login screen. You’ll first need to enter your User ID and Social Security Number.
Next you’ll need to verify your identity. You can either use your M&T Debit Card or ATM Card, your M&T Credit Card, or your M&T Online Banking Security Questions. It’s important to note:
- If you use your M&T Debit or ATM card, you will also need your PIN number
- If you use your M&T Credit Card, you will also need your 3-digit Security Code
- If you opt to answer your security questions, you will need to answer two correctly
Once you’ve provided all the necessary information, you can change your passcode.
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Get help over the phone.
If you like, you can change your passcode over the phone. To change your passcode using our automated system, call 1-800-790-9130 and select option two. You will need to enter your M&T Debit or Check card.
If you don’t have your M&T Debit or Check card, you can change your passcode by speaking to a representative. Once you have verified that you are the account holder, we’ll be able to give you a temporary passcode. Then the next time you sign in to your Online Banking account, you’ll be asked to change your passcode from the temporary passcode.
Forgot your User ID?
Contact an M&T Online Customer Service Representative at 1-800-790-9130 Monday–Friday 8am–9pm, Saturday–Sunday 9am–5pm ET for help.