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Consumer Loans, Lines and Credit Card Payment Promise

If you're behind on your loan payments, informing M&T Bank of your intent to pay could help keep your account in good standing.

It's easy to get started.

In just a few minutes, you can complete the Payment Promise form for consumer loan, overdraft line of credit, credit card, or home equity line of credit accounts. With a Payment Promise, you may avoid unnecessary calls from us.

You'll need the following information to complete the form:

  • An M&T account number. (Found on your monthly statement, or on your M&T Bank Credit Card)
  • Valid U.S. Social Security Number
  • Insurance carrier name (if you have an auto/RV loan)

​​Need assistance?

If you have any questions, please contact 1-800-724-2525.

​Hours:

  • Monday–Thursday 8am–9pm ET
  • Friday 8am–5pm ET

* Required fields are denoted by asterisks.

Borrower Information

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Additional Loan Information

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