Understanding Common Scams
Scammers look to gain access to your sensitive account information during times of heightened fear and confusion. Most recently, they are using messaging associated with the COVID-19 pandemic as a lure to solicit your account information. Some examples include:
Fake Websites – Cyberthieves are creating websites that collect your personal information under the guise of providing you with important Coronavirus updates.
Government and Health Organization Emails – Scammers disguising themselves as organizations, like Centers for Disease Control (CDC) and World Health Organization (WHO), are contacting individuals by email regarding a range of topics such as Coronavirus cures, account validation for stimulus checks, and attachments touted to be necessary paperwork for unemployment benefits, or confirmation for stimulus payments.
As scammers become more sophisticated, it is important to understand the signs of fraud and best security practices. The most chosen delivery method of these scams is through Phishing: emails, texts, or phone calls claiming to be from reputable sources tricking you to fall victim to their scams.
These fraud techniques are designed to mislead you into providing personal information such as:
- Account numbers
- Social Security numbers
- Login credentials (username and password)
- Answers to security questions (your mother’s maiden name, for example)
Recognizing Official M&T Bank Communications
Please be aware, M&T will never notify you over the phone, through email, or text message to:
- Tell you that your account has been “locked” or “restricted"
- Ask you to “verify” or “confirm” your personal information
- Request your PIN, passcode, account details, and/or your Social Security Number
It is M&T Policy that we do NOT initiate a request for personal information via email. Unless you initiate the contact or we are completing an application for you, M&T will NOT request personal information.
If you get these or similar requests from any organization, please do not respond.
Recognizing a Scam
Keep an eye out for deceptive text messages and emails, that appear to be from a trustworthy source. Help protect yourself against fraud with these simple DOs and DON’Ts:
- Check the sender’s name for familiarity and authenticity. Does the email address or phone number match who the sender is claiming to be?
- Check for grammatical errors in emails and text messages. Does the message contain misspelled names or words?
- Check for a threatening message. Does the message warn you that your account has been hacked or locked? Does it claim that your personal information is at stake?
- Check for suspicious attachments and refrain from opening. Does the message contain an attachment that you didn’t request?
Never provide any account or login credentials to unsolicited emails, texts, or phone calls
- Never click on links or open attachments within electronic communications when in doubt or if they appear to be suspicious
What to Do if You Suspect Fraud
Forward any suspicious emails to
firstname.lastname@example.org that appear to be from M&T and request that you click on a link to enter your login credentials or personal information. If you are in doubt, delete the text, forward the email to us, or hang up the call.
If you believe you have been a victim of fraud related to your M&T accounts, notify us immediately at 1-800-724-2440 (24 hours a day 7 days a week), so we can take action to help you.
To help protect your personal and financial information, here are some preventive tips that you can start implementing today:
- Review your password strength. It is recommended to use a different username and password for your bank in the event one of your other online accounts is hacked.
- Make sure your personal information, like your mobile phone number and email address, is up to date so that M&T can quickly reach you if we notice suspicious activity.
- Learn about
EZShield for your personal accounts, that can help protect your identity and receive expert protection tips, timely breach news, and fraud alerts.
- Stay notified and secure with
M&T Alerts through M&T Online and Mobile Banking. Track balances and get warnings about personal account activity via email, text, or app notification.